Health & Safety
The health, safety and welfare of the people we serve is our top priority. We take this role seriously and have many safeguards in place to ensure ongoing oversight in provider settings. Along with completing a specific reviews aimed at enhancing service quality, our Quality & Innovations (QI) Department works closely with private agencies or individuals who want to provide services for the people in Miami County with developmental disabilities. Our QI team also offers providers ongoing training and support.
If you have any concerns about your services at any time, please contact us.
Report an Incident
The Miami County Board of Developmental Disabilities (Riverside) operates a Major Unusual Incident (MUI) Hotline for reporting of all MUIs. The hotline is available for anyone to call 24 hours a day, 7 days a week, 365 days a year.
Reporting an MUI
When calling to report an MUI, please provide the following:
Your name and the agency for which you work
A phone number where you can be reached
The individual's name for which you are reporting an incident
A brief description of the incident
Your actions to ensure the individual's health and welfare
If you have contacted "911"
What is an
An Investigative Agent (IA), contracted or employed by the County Board, investigates all reported MUIs.
MUI investigations can include identifying causes and contributing factors, as well as plans to help reduce the likelihood of a re-occurrence.
IAs are certified through the