The health, safety and welfare of the people we serve is our top priority. We take this role seriously and have many safeguards in place to ensure ongoing oversight in provider settings. Along with completing a specific reviews aimed at enhancing service quality, our Quality & Innovations (QI) Department works closely with private agencies or individuals who want to provide services for the people in Miami County with developmental disabilities. Our QI team also offers providers ongoing training and support.

If you have any concerns about your services at any time, please contact us.

Report an Incident

The Miami County Board of Developmental Disabilities (Riverside) operates a Major Unusual Incident (MUI) Hotline for reporting of all MUIs. The hotline is available for anyone to call 24 hours a day, 7 days a week, 365 days a year.

Phone: (937) 440-3001

*If after-hours, please ask

for SSA On-Call.

Fax: (937) 332-3496

Contact MUI Hotline

Reporting an MUI

When calling to report an MUI, please provide the following:

  • Your name and the agency for which you work
  • A phone number where you can be reached
  • The individual's name for which you are reporting an incident
  • A brief description of the incident
  • Your actions to ensure the individual's health and welfare
  • If you have contacted "911"

DODD Health

& Safety Toolkit

Get all the information you need

from DODD in one place.

The Ohio Department of Developmental Disabilities (DODD) provides a complete list of Health & Welfare Alertsinformation about Major Unusual Incidents (MUIs) and more.

What is an

Investigative Agent?

An Investigative Agent (IA), contracted or employed by the County Board, investigates all reported MUIs.

MUI investigations can include identifying causes and contributing factors, as well as plans to help reduce the likelihood of a re-occurrence.

IAs are certified through the

Ohio Department of Developmental Disabilities (DODD).


Frequently Asked Questions

What is an MUI?

An incident that someone says happened or says someone told them about that could put the person in harm's way or in danger.

Why are MUIs Reported?

MUIs are reported so they can be investigated. The investigation will help find out why the incident happened and what can be done to keep it from happening again. The goal is to help people be safe.

How are MUIs Different from UIs (Unusual Incidents)?

All incidents have be investigated but some require law enforcement and/or other agencies to be involved. UIs are not as serious as MUIs but need to be investigated to ensure everyone's safety to prevent the event from happening again.

Who Must Report MUIs?

  1. All providers who are contracted, certified or licensed to serve persons with developmental disabilities are required to report MUIs to the County Board.
  2. All County Board staff and department staff are required to report MUIs.
  3. Because it is a basic responsibility to ensure the health and welfare of anyone on a Medicaid waiver, anyone paid to provide Medicaid waiver services is required to report MUIs.

When are MUIs Reported?

Depending on the classification, an MUI should be reported within 4 hours or within 24 hours. No matter the classification though, an MUI should be reported immediately, if possible. MUIs that should be reported within 4 hours are those that are for incidents or allegations of: Exploitation, Failure to Report, Misappropriation, Neglect, Peer-to-Peer Act, Physical Abuse, Sexual Abuse, Verbal Abuse and Accidental or Suspicious Death. MUIs that should be reported within 24 hours are those that are incidents or allegations of: Prohibited Sexual Relations, Rights Violations, Failure to Report, Attempted Suicide , Non-Accidental/Non-Suspicious Death, Medical Emergency, Missing Individual, Significant Injury, Law Enforcement, Unapproved Behavior Support and Unscheduled Hospitalization. When abuse or neglect is suspected for a child under 21, please call Children's Services immediately at (937) 335-4103, Monday - Friday 8 am-5 pm, and ask for the Intake Department. If on a weekend, holiday or after hours, please call 911.

To Whom are MUIs Reported?

Each County Board's Investigative Agent (IA) serves as the agency's MUI contact person. To report an MUI in Miami County, please call our MUI Hotline at (937) 440-3001. If after hours, please ask for the SSA on-call. The Ohio Department of Developmental Disabilities also has a hotline, 1 (866) 213-6733.

What is the Role of the Person Served?

Your personal safety is essential, and it is important for you to work hard to ensure you feel safe and reduce any risks in your life. To protect yourself, please report any events that affect your health and safety (including abuse, neglect, theft, etc.) to a family member, your SSA, an Investigative Agent (IA), a teacher, a friend, a counselor and/or the MUI Hotline.

What is the Role of the County Board?

Our job is to ensure the safety of the people we serve. When an MUI is reported, we make sure the immediate actions have been implemented and the person(s) involved are safe. We also verify if law enforcement has been contacted (if necessary). Our Investigative Agents (IAs) will then investigate the incident and determine what happened so the person's team can develop a plan on how to prevent the event from happening again.